Coronavirus » Staff Update #6 (March 30): Coronavirus: We've Got You Covered

Staff Update #6 (March 30): Coronavirus: We've Got You Covered

To all employees covered under our MCSIG benefits plans:

We understand that these are stressful times for many of our MPUSD team members.  The Benefits Department remains committed to serving your needs during this extraordinary period and will continue to send communications we believe may be helpful or of interest to staff.  Although the MCSIG offices are closed to the public in compliance with the Shelter in Place order issued by the county, they remain available via email to respond to any questions or concerns.  

The following provides a reminder of services available to participating MCSIG members, including the Employee Assistance Program for those who may be experiencing greater levels of anxiety or stress during the Shelter in Place, as well as Teledoc services, and coverage of any COVID-19 related testing.

We hope you are staying well and in good spirits in these unprecedented times.  Please do not hesitate to reach out if we can assist in any way.

1)    MCSIG will cover any claims related to COVID-19 testing, including office, urgent care and emergency room visits related to COVID-19 testing. MCSIG members will not be charged any copays, coinsurance, and deductibles related to COVID-19 testing. Members registered with Blue Shield have already received an email notification of this coverage information.  

2)    Teladoc doctors can answer questions about COVID-19, evaluate risk, and provide support by phone or video and help relieve symptoms for affected MCSIG members. At no charge, members can request a consultation from their Teladoc app, or by calling 1-800-TELADOC (835-2362). Other free tele-health consultations include general medical services, behavioral health, and dermatology.

3)    MetLife Employee Assistance Program (EAP) counselors are available 24/7 for those experiencing feelings of stress, anxiety and discomfort about the COVID-19 outbreak. Members can call the EAP 24/7 at 888-319-7819. They can also visit the program online at (user name: metlifeeap password: eap) to access a full list of support and resources available to MCSIG members.

*Kaiser and CompleteCare members should call their designated Customer Service for more information

As a reminder, although the MCSIG office is closed to the general public, MCSIG members can still call Customer Service for assistance. Here is information previously sent, with one update as it relates to CompleteCare members:

MCSIG Customer Service: 8 am to 5 pm (Mon-Fri) at (831) 755-8055. MCSIG Members can get access to their MCSIG Blue Shield health plan information at Once registered, they will have access to their claims information, search for providers, and print or order additional ID cards.

Kaiser Member Services: 24/7 at (800) 464-4000. Kaiser Members can register and manage their health online at

CompleteCare members: J&K’s (our consultant), temporarily order to close has been lifted. Therefore, they have resumed processing claims and premium reimbursements. Members can call 877-872-4232 to inquire about the status of their reimbursements.

MCSIG staff is still accessible by email so please feel free to continue sending us your inquiries. We are continuing to monitor the current situation and complying with public health guidance and Government mandates. As we learn more, we will keep you updated.